Terms of Service

Effective Date: February 20, 2026

1. Introduction

Welcome to Mia Cane. These Terms of Service describe the rules and conditions that apply when you visit or use www.miacanedmv.com, place an order, join our rewards program, submit a form, participate in a promotion, or otherwise interact with Mia Cane online or in person.

Mia Cane is the customer-facing brand of Cocomia LLC, a local café, beverage, dessert, and food business located in Rockville, Maryland.

By using our website or services, you agree to these Terms of Service. If you do not agree, please do not use the website or participate in our online services, loyalty programs, promotions, or digital offers.

2. About Mia Cane

Mia Cane is a local café and restaurant-style beverage and dessert shop serving Vietnamese coffee, sugarcane drinks, smoothies, acai bowls, croffles, café beverages, food items, and related products. We may also offer loyalty rewards, promotions, online ordering, digital offers, event promotions, and customer communications.

3. Acceptance of Terms

You agree to these Terms when you:

• Visit or use our website

• Submit a website form

• Place an online order

• Join our loyalty or rewards program

• Sign up for SMS, email, push notifications, or digital offers

• Redeem rewards, points, stamps, coupons, or promotions

• Interact with Mia Cane through third-party platforms, social media, online ordering, or delivery services

You must use our website and services only for lawful purposes and in accordance with these Terms.

4. Website Use

You agree not to misuse this website or any Mia Cane digital service. You may not:

• Interfere with the operation, security, or availability of the website

• Attempt to access systems, customer accounts, or data without permission

• Submit false, misleading, abusive, or harmful information

• Use the website for fraudulent activity

• Copy, scrape, reproduce, or misuse our content, branding, photos, offers, or menu information

• Use our website or services in a way that violates any applicable law or regulation

We may restrict or block access to the website or our digital services if we believe someone is misusing them.

5. Online Orders, Pricing, and Availability

Menu items, pricing, descriptions, ingredients, availability, hours, offers, and promotions may change at any time without notice.

We try to keep our website and online ordering information accurate, but errors may occur. We reserve the right to correct errors, update prices, modify menu items, limit quantities, cancel unavailable items, or refuse orders where appropriate.

Online orders may be processed through third-party platforms, point-of-sale systems, delivery platforms, or ordering providers. Pickup times, delivery estimates, and product availability are estimates only and may vary based on store operations, order volume, staffing, weather, third-party platform issues, or other factors outside our control.

6. Payments and Third-Party Payment Processors

Payments may be processed by third-party payment providers, point-of-sale systems, online ordering platforms, delivery platforms, or other service providers, including providers such as Stripe, Toast, or similar platforms.

Mia Cane does not intentionally store full payment card numbers on its own website unless expressly stated. Payment information may be collected, processed, stored, or secured by third-party payment processors according to their own terms and privacy policies.

You are responsible for providing accurate payment, billing, and order information.

7. Promotions, Offers, and Loyalty Rewards

Mia Cane may offer loyalty rewards, points, stamps, digital wallet cards, coupons, limited-time offers, birthday rewards, discounts, giveaways, referral offers, or other promotional programs.

These programs may be managed directly by Mia Cane or through third-party platforms such as BoomerangMe or similar loyalty providers.

Unless otherwise stated:

• Rewards, points, stamps, offers, and promotions have no cash value

• Offers may be limited by date, time, item, customer, location, channel, or availability

• Rewards may be subject to expiration, redemption limits, minimum purchase requirements, exclusions, or other restrictions

• Offers cannot be combined unless expressly stated

• Mia Cane may modify, pause, cancel, or discontinue any loyalty program, offer, or promotion at any time

• Mia Cane may correct errors related to loyalty balances, reward eligibility, or promotional offers

• Abuse, fraud, duplicate accounts, manipulation, or misuse of rewards may result in cancellation of rewards or removal from the program

Digital loyalty cards, rewards, push notifications, and related communications may be managed through third-party platforms. Your use of those platforms may also be subject to their own terms.

8. SMS, Email, Push Notifications, and Marketing Communications

Mia Cane may send transactional and promotional communications by email, SMS/text message, push notification, or other channels if you provide your contact information and opt in where required.

Messages may include order updates, loyalty rewards, promotions, event announcements, limited-time offers, reminders, customer feedback requests, or other Mia Cane updates.

By opting in to SMS/text messages, you agree that Mia Cane, Cocomia LLC, or service providers acting on our behalf may send text messages to the phone number you provide. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase where applicable. You may opt out of marketing text messages by replying STOP. For help, reply HELP or contact us using the information below.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

We may still send non-promotional messages where appropriate, such as order confirmations, customer service responses, account-related messages, loyalty account updates, or legally required notices.

9. User-Submitted Information

If you submit information through our website, forms, reviews, surveys, messages, social media, promotions, or customer support channels, you are responsible for making sure the information is accurate and lawful.

You grant Mia Cane permission to use the information you submit to respond to your request, process orders, manage rewards, provide customer service, improve our business, operate promotions, and communicate with you as described in our Privacy Policy.

If you submit reviews, testimonials, photos, comments, or feedback, you give Mia Cane permission to use, display, reproduce, edit, or share that content for business, marketing, or customer service purposes, unless prohibited by law or otherwise agreed in writing.

10. Intellectual Property

The Mia Cane name, logo, branding, photos, videos, menu content, website copy, designs, graphics, offers, and other materials are owned by or licensed to Mia Cane or Cocomia LLC.

You may not copy, reproduce, distribute, modify, publish, sell, or use our intellectual property without written permission.

You may share public website pages or social media posts for personal, non-commercial purposes as long as you do not alter them or imply endorsement, ownership, or affiliation without permission.

11. Third-Party Links and Services

Our website may link to or use third-party services, including online ordering platforms, delivery platforms, payment processors, loyalty providers, CRM and marketing automation tools, analytics tools, advertising platforms, social media platforms, maps, review sites, or other external services.

These third-party services are not controlled by Mia Cane. We are not responsible for their content, policies, availability, security, or practices. Your use of third-party services may be governed by their own terms of service and privacy policies.

12. Food Allergy and Product Information Disclaimer

Mia Cane prepares and serves food and beverages that may contain or come into contact with allergens, including but not limited to milk, eggs, wheat, soy, tree nuts, peanuts, sesame, coconut, fruit, caffeine, and other ingredients.

Ingredient information, recipes, toppings, preparation methods, suppliers, and menu items may change. Cross-contact may occur in a café or restaurant environment.

If you have a food allergy, dietary restriction, medical condition, or ingredient concern, please contact Mia Cane directly before ordering. Do not rely only on website descriptions, online menus, third-party ordering platforms, photos, or promotional materials.

13. No Warranty

The website and digital services are provided on an “as available” and “as is” basis.

We work to keep our website accurate and functional, but we do not guarantee that the website, online ordering, loyalty tools, promotions, third-party integrations, or communications will always be error-free, uninterrupted, secure, current, or available.

14. Limitation of Liability

To the fullest extent permitted by law, Mia Cane, Cocomia LLC, and their owners, employees, contractors, vendors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, online ordering, loyalty programs, promotions, communications, or third-party services.

This includes, without limitation, damages related to website errors, service interruptions, unavailable menu items, incorrect information, third-party platform issues, loyalty account errors, unauthorized access, or loss of data.

Nothing in these Terms limits liability where it cannot legally be limited.

15. Indemnification

You agree to defend, indemnify, and hold harmless Mia Cane, Cocomia LLC, and their owners, employees, contractors, vendors, service providers, and partners from claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of the website or services

• Your violation of these Terms

• Your violation of applicable law

• False, misleading, or unlawful information you submit

• Fraudulent, abusive, or unauthorized activity involving orders, rewards, promotions, or customer accounts

16. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we may update the Effective Date above.

Your continued use of the website, online ordering, loyalty program, promotions, or digital services after updates are posted means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law rules.

Any dispute related to these Terms, the website, or Mia Cane’s services will be handled in accordance with applicable Maryland and federal law.

18. Contact Information

Mia Cane / Cocomia LLC
Rockville, Maryland
Phone: 240-268-0061

Email: [email protected]