Privacy Policy Page

Effective Date: February 20, 2026

1. Introduction

Mia Cane respects your privacy. This Privacy Policy explains how Mia Cane, the customer-facing brand of Cocomia LLC, collects, uses, shares, and protects information when you visit www.miacanedmv.com, place an order, join our loyalty program, submit a form, sign up for communications, participate in promotions, or interact with us online or in person.

Mia Cane is a local café, beverage, dessert, and food business located in Rockville, Maryland.

By using our website, submitting information, placing an order, joining our loyalty program, or communicating with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

This may include:

• Name

• Email address

• Phone number

• Birthday or loyalty-related information, if collected

• Contact preferences

• Order details and order history

• Loyalty or rewards activity

• Digital wallet card activity

• Form submissions

• Reviews, feedback, survey responses, or customer messages

• Information submitted through promotions, giveaways, events, QR codes, or sign-up forms

Payment and Transaction Information

When you place an order or make a payment, payment-related information may be collected and processed by third-party providers such as payment processors, point-of-sale systems, online ordering platforms, or delivery platforms.

Mia Cane does not intentionally store full payment card numbers on its own website unless expressly stated.

Website and Device Information

When you visit our website or interact with our digital content, we or our service providers may collect:

• IP address

• Browser type

• Device type

• Operating system

• Website pages viewed

• Date and time of visit

• Referring website or ad

• Clicks and interactions

• Approximate location based on device or browser information

• Cookie, pixel, analytics, and tracking data

3. How We Collect Information

We may collect information when you:

• Visit our website

• Submit a contact form or inquiry

• Place an online order

• Join a loyalty or rewards program

• Sign up for SMS, email, push notifications, or promotional messages

• Scan a QR code

• Add or use a digital wallet loyalty card

• Participate in a promotion, giveaway, survey, or event

• Interact with Mia Cane on social media

• Leave reviews or feedback

• Communicate with us by phone, email, text, website chat, form, or in person

• Use third-party ordering, delivery, payment, loyalty, or social media platforms

We may also receive information from third-party providers that help us operate our website, CRM, marketing automation, loyalty program, online ordering, POS, advertising, analytics, or customer communications.

4. How We Use Information

We may use information to:

• Process and fulfill orders

• Provide customer service

• Manage customer records

• Operate loyalty rewards, points, stamps, offers, and digital cards

• Send order updates, rewards, promotions, and offers

• Send SMS, email, push notification, or other customer communications

• Respond to inquiries, reviews, messages, and feedback

• Personalize offers and customer experiences

• Improve our menu, website, services, and promotions

• Measure marketing performance

• Run advertising, retargeting, and conversion tracking

• Prevent fraud, abuse, unauthorized activity, or security issues

• Maintain business records

• Comply with legal, regulatory, tax, accounting, or operational obligations

5. SMS and Email Communications

If you opt in to receive SMS/text messages, emails, push notifications, or other communications from Mia Cane, we may send you promotional and transactional messages.

Messages may include promotions, rewards, limited-time offers, event announcements, birthday offers, loyalty updates, customer feedback requests, order updates, or other Mia Cane communications.

For SMS/text messages:

• Message frequency may vary

• Message and data rates may apply

• Consent to receive marketing text messages is not required as a condition of purchase where applicable

• You may opt out by replying STOP

• For help, reply HELP or contact us using the information below

For emails:

• You may unsubscribe from marketing emails by clicking the unsubscribe link in the email

• You may also contact us to update your communication preferences

Even if you opt out of marketing messages, we may still send non-promotional communications where appropriate, such as order confirmations, customer service responses, loyalty account notices, or legally required messages.

6. Loyalty Program and Digital Wallet Data

Mia Cane may use Pulse by Cynthos One or a similar loyalty and rewards platform to manage digital loyalty cards, rewards, points, stamps, offers, promotions, customer signups, push notifications, and related communications.

When you join or use a loyalty program, information such as your name, phone number, email address, loyalty activity, rewards balance, digital card usage, offer redemptions, and communication preferences may be collected and processed by Mia Cane and/or the loyalty platform.

Loyalty program data may be used to:

• Track rewards, points, stamps, and redemptions

• Send loyalty-related updates and offers

• Personalize promotions

• Prevent fraud or duplicate reward abuse

• Improve customer engagement and business operations

Third-party loyalty platforms may have their own privacy policies and terms.

7. Cookies, Pixels, Analytics, and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate the website, improve performance, understand customer behavior, measure advertising results, and deliver relevant marketing.

These tools may include:

• Google Analytics

• Google Tag Manager

• Meta Pixel / Facebook Pixel

• Google Ads tracking

• Retargeting or remarketing tools

• Website hosting, security, form, and analytics tools

• CRM and marketing automation tracking tools

These technologies may collect information about your device, browser, website activity, ad interactions, approximate location, and referral sources.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

8. How We Share Information

We may share information with trusted service providers and business partners who help us operate our business, website, ordering systems, loyalty program, marketing, analytics, communications, and customer service.

These may include:

• CRM and marketing automation providers, including Cynthos One style platforms

• Loyalty program providers, including Pulse by Cynthos One or similar platforms

• Payment processors

• Point-of-sale providers, including Toast or similar systems

• Online ordering and delivery platforms

• Website hosting, form, security, and analytics providers

• Email, SMS, and push notification providers

• Advertising and analytics platforms, including Google and Meta

• Professional service providers, such as accountants, consultants, technology providers, or legal advisors

• Government, legal, regulatory, or law enforcement authorities when required by law or necessary to protect rights, safety, security, or business operations

Mia Cane does not sell personal information in the ordinary sense of selling customer lists for money. Some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising, analytics, or tracking activities. Where applicable, you may contact us to ask about your privacy choices.

9. Third-Party Platforms

Our website and services may link to or interact with third-party platforms, such as payment processors, POS systems, online ordering services, delivery platforms, loyalty providers, social media platforms, analytics services, advertising networks, maps, and review platforms.

Those third parties may collect, use, and share information according to their own privacy policies and terms. Mia Cane is not responsible for the privacy practices, security, or content of third-party platforms.

10. Data Retention

We keep information for as long as reasonably necessary for business, operational, marketing, loyalty, legal, tax, accounting, security, and customer service purposes.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and business needs.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. We also rely on service providers that support website hosting, payment processing, CRM, loyalty, communications, analytics, and security functions.

No website, platform, payment system, or data transmission method is 100% secure. We cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to Mia Cane, please contact us so we can review and delete the information where appropriate.

13. Your Choices and Rights

You may have choices regarding your information, including the ability to:

• Update your contact information

• Opt out of marketing emails

• Opt out of SMS/text messages by replying STOP

• Disable or delete cookies through your browser settings

• Adjust privacy settings on third-party platforms

• Request access to, correction of, or deletion of certain personal information where applicable

• Ask questions about how your information is collected, used, or shared

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

14. Do Not Track and Global Privacy Signals

Some browsers and devices offer “Do Not Track” or similar privacy signals. Because there is not always a consistent industry standard for how small business websites should respond to these signals, our website may not respond to all such signals automatically.

Where required by applicable law, we will make reasonable efforts to honor legally recognized privacy preference signals.

15. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state privacy laws. These rights may include the ability to request access to personal information, correction, deletion, portability, or opt out of certain uses such as targeted advertising, sale, or sharing as defined by applicable law.

Mia Cane is a local small business, and some state privacy laws may not apply depending on business size, data volume, revenue thresholds, and other legal factors. However, customers may contact us with privacy questions or requests, and we will review and respond as required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we may update the Effective Date above.

Your continued use of our website, online ordering, loyalty program, promotions, or digital services after updates are posted means you accept the updated Privacy Policy.

17. Contact Information

Mia Cane / Cocomia LLC
Rockville, Maryland

Email: [email protected]
Phone: 240-268-0061